Effective Date: May 01, 2019
THE INFORMATION WE COLLECT
The information we gather generally falls into two categories:
(1) information supplied by visitors to the website when they list a car for sale, perform a search, enter a sweepstakes or other promotional contest, request an offer through our Refer a Buyer or Seller program, or inquire about a vehicle listed for sale or about another product or service offered through our website; and
(2) information we collect as visitors use our website.
Communicating with us If you find a listing that interests you and elect to send the seller an email through our website, we will share with the seller the contact information you supply through our online "Email to Frend" form. Some dealerships that list vehicles for sale on our website use third-party service providers to manage their "leads" (that is, the inquiries they receive from consumers who are interested in the vehicles they've listed for sale). If a dealership has designated a provider of lead management services, we may also share with that provider any information you elect to send to the dealership through our "Email to Frend" form. Vehicle manufacturers like to monitor how responsive their franchised dealers are to consumer inquiries. To help them monitor and improve dealer performance, we may also provide vehicle manufacturers with the information you send their franchised dealers using our "Email to Frend" tool. If you find a listing for a certified pre-owned vehicle that interests you and elect to send the seller an email through our website, we will also share the information you supply through our "Email to Frend" form with the manufacturer of the vehicle you are inquiring about (which administers the certified pre-owned program) to use for quality assurance, internal business analysis, process management, and other similar purposes. If you do not wish to share your email address or other contact information with sellers who advertise on our website, lead management service providers, and vehicle manufacturers, you should not use our "Email to Frend" contact form.
Many of the dealership listings that appear on our website include toll-free telephone numbers that can be used to contact the dealership that is selling the advertised vehicle. If you call a dealership using one of these toll-free numbers, we (or a service provider acting on our behalf) may provide the dealership with the date, time, and duration of your call, as well as the number from which your call originated and an audio recording of your call.
You may sign up for or use certain products, services and tools on our website that require or permit you to provide information about yourself, such as your name, physical address, email address and phone number. For example, you may provide such information if you sign up for our newsletters, complete our "Feedback" form or use a social media or interactive tool. We may use such information in order to provide you with the products, services or tools you have requested.
When you list a car for sale, we ask for information on the car and on how you can be contacted by potential buyers (including information like your phone number and email address). We mey also ask for your credit card number and the expiration date on your card or Pay Pall account information. We use this information to create your ad and to process your payment (please see the section on "Use and Disclosure of Information" below for more information about how we use and secure credit card information).
In addition to the above, we may collect information, and/or use the information we collect, in the following specific ways: